Zenfolio | Sidney Donaldson Photography | Frequently asked questions and concerns

How far in advance do I have to schedule

Everyone would love to just pick up the phone and get what they need right away. I've had customers contact me wanting to shoot on the weekend and it's Thursday. Like most businesses, you have to make an app. a few weeks in advance to ensure a spot. I try to help everyone out when they are in a bind but sessions book up fast and I usually need at least 3 weeks notice before bookings. My busy season is when everyone wants boudoir pics done. From November to Feb., I usually need at least a months notice to 5 weeks in that time frame. 

How soon will I get my pics back?

This just depends on the type of session and what time of year it is. I try my hardest to get everyone's images to them in a 2 week period with the exception of weddings. 

The pics look so good online, why didn't they come out great when I went to Wal-Mart to get them printed

The answer is in the question. Any chain store doesn't have the proper equipment to produce the image quality you expect from proff. pics. We use a lot of drastic colors and lighting which can't be duplicated at discount labs. Everyone wants image discs with there packages, which is great for online albums and quick prints on the run but if you want photos your planning on hanging on the wall or giving to family members for the holidays, I strongly advise going through me to get the best quality prints. We have great package deals and offer a lot of services that most chain stores don't have access to.

This photographer is willing to give me all the images from the session, do you do that?

There will always be images taken at every session that just shouldn't be seen by anyone. Goofy faces, messed up hair, etc. While I don't offer every single image, I do have package image disc deals where you can get up to 100 unedited images from the session.

I'm sorry but I have to cancel my appointment for tom., can I get my deposit back?

One of the biggest problems with this, is if you cancel, I've lost out on a spot for the day. I require a 50.00 non refundable deposit on any session. This is to ensure I don't loose out on a session. Would you like to go to work and the boss says he isn't going to pay you for today? It's the same with photography. We plan the sessions and get everything ready for the shoot beforehand. We don't want to start a job only to find out we won't get paid for our time and effort. 

I totally understand if things come up. If you do reschedule before three weeks after canceling, the deposit will still be applied.